Conversation Feed

The Conversation Feed displays all conversations across your campaigns where the lead has sent at least one message and has not opted out of future communications.

Customize Your View

Select Date

Use the Select Date picker to choose which day's conversations you would like to review. The current date is selected by default.

This section also includes a Refresh button to pull any new messages.

Select Columns

Choose which columns to display. The available columns are:

Column	Description
Last Msg Received	The timestamp of the last inbound message, in your device's local time.
Phone	The lead's phone number.
Campaign	The campaign in which the conversation is taking place.
Name	The lead's first name, if available. Blank if no first name was provided.
Messages	Up to the two most recent messages sent by the lead.
Status	The lead's current status (see Definitions).
Undeliverable Reason	The code or explanation for why the lead's status is Dead, if applicable.
# of Replies	The total number of messages the lead has sent in the conversation.
Appointments	The date and time of any scheduled appointments. These can represent calls in a transfer-focused campaign or in-person appointments in an appointment-scheduling campaign.

Filter Results

Filter the results on any column using standard operators.

Density

Adjust the row density to your preference.

Edit Columns

Clicking a column header lets you sort that column A–Z or Z–A, pin the column to the left or right, and access the filtering and column-selection features.

Export

You can export the results as a CSV. Your view preferences are preserved across visits.

Review Conversations

Click any row to view the full conversation on the same page, or click the lead's phone number to open the conversation in a new tab on the campaign-level Conversations page.