GoHighLevel

Aktify can schedule appointments directly in your GoHighLevel (HighLevel) calendars. During a conversation, the Aktify AI agent offers your real open slots to a lead, and when the lead confirms, Aktify books the appointment on the assigned GoHighLevel calendar automatically.

This guide walks through connecting GoHighLevel and assigning a calendar to a campaign. For behavior shared with Google Calendar — timezones, the one-scheduler-per-campaign rule, arrival windows, and more — see the Appointment Scheduling overview.

How it works

You connect your GoHighLevel account to Aktify once, at the company level, using GoHighLevel's OAuth authorization flow — you click Connect, sign in to GoHighLevel, and approve access. There's no API key to copy.

After connecting, you assign a specific GoHighLevel calendar to each campaign. From then on, Aktify can:

• Read availability from that calendar — so the agent only offers slots your GoHighLevel calendar shows as open.
• Book, reschedule, and cancel appointments — so confirmed appointments sync straight into GoHighLevel.

Before you begin

You'll need:

• A GoHighLevel account with an active location (sub-account).
• A calendar configured in GoHighLevel for the appointments you want to take. This is where you set the calendar's availability — working hours, appointment duration, and slot rules all live in GoHighLevel.
• Optionally, the team member in GoHighLevel you want appointments assigned to.
• Portal access with an Admin or Editor role.

Step 1 — Connect your GoHighLevel account

This is done once per company.

1. In the Aktify Portal, go to Settings → Integrations → GoHighLevel.
2. In the Connection section, click Connect.
3. You'll be redirected to GoHighLevel to sign in and authorize Aktify's access. Approve the request.
4. You'll be returned to the Portal, where the connection now shows as connected.

To disconnect later, use the same Connection section.

Step 2 — Prepare your calendar in GoHighLevel

Because Aktify reads availability from GoHighLevel, make sure the calendar you plan to use is set up the way you want appointments booked:

• Working hours / availability — the days and times the calendar is bookable.
• Appointment duration — how long each appointment slot is.
• Team members / assigned users — the GoHighLevel users the calendar books for.

You configure all of the above in GoHighLevel, not in the Aktify Portal.

Step 3 — Assign the calendar to a campaign

1. Open the campaign and go to Settings → Integrations.
2. Under Appointment Scheduling, select GoHighLevel.
3. Choose the GoHighLevel calendar to book into.
4. Optionally choose a team member to assign appointments to.
5. Optionally set a schedule date range and an arrival window (see the Configuration reference).
6. Save. Saving activates GoHighLevel scheduling for the campaign.

warning

Activating GoHighLevel deactivates any other scheduler on this campaign. See one scheduler per campaign.

Configuration reference

These are the settings you manage in the Aktify Portal for a GoHighLevel campaign:

Setting	What it controls
Calendar	The GoHighLevel calendar Aktify reads availability from and books appointments into. Required.
Team member	Optional. The GoHighLevel user that booked appointments are assigned to.
Schedule date range	Optional start/end dates that bound when appointments may be scheduled.
Arrival window	For field-service appointments, the size of the technician arrival window in hours. Leave at 0 for exact-time appointments. See Arrival windows.

Everything else — working hours, appointment length, and how many appointments a slot allows — comes from the calendar's own settings in GoHighLevel.

How scheduling works for your leads

Availability

The agent offers only the slots your GoHighLevel calendar reports as open, within any schedule date range you set. As appointments are booked, GoHighLevel's availability updates and the agent stops offering slots that are no longer free.

Timezones

The appointment's timezone comes from your GoHighLevel calendar — you don't set it in the Aktify Portal. Aktify converts each offered time into the lead's own local timezone (see how timezones work).

Arrival windows

Set the Arrival window field to the number of hours in the window, or leave it at 0 for exact-time appointments. See arrival windows for how it's used.

Troubleshooting

Symptom	Likely cause	Fix
The connection shows as disconnected	The OAuth authorization wasn't completed or was revoked in GoHighLevel	Re-run Step 1
The agent isn't offering any slots	The GoHighLevel calendar has no open availability, or a schedule date range excludes the near-term dates	Check the calendar's availability in GoHighLevel; review the schedule date range
Appointments aren't being assigned to the right person	No team member selected, or the wrong one	Set the team member on the campaign's GoHighLevel configuration

FAQ

Do I connect GoHighLevel per campaign? No. You authorize GoHighLevel once at the company level, then assign a calendar to each campaign that should use it.

Where do I set my working hours and appointment length? In GoHighLevel, on the calendar itself. Aktify reads those settings — you don't re-enter them in the Portal.

Can I use both GoHighLevel and Google Calendar on the same campaign? No — see one scheduler per campaign.